44 High Street, Ryde, Isle of Wight PO33 2RE [Map]
T: +44 (0)1983 564455 — F: +44 (0)1983 565955 — E: sales@whoone.co.uk
T: +44 (0)1983 564455 — F: +44 (0)1983 565955 — E: sales@whoone.co.uk
Who One Limited
44 High Street
Ryde
Isle of Wight
PO33 2RE
Opening Hours 9.30am to 4.00pm Tuesday to Saturday.
Tel: 44 - (0) 1983 564455 with 24 hour answer phone
Fax: 44 - (0) 1983 565955
Email: sales@whoone.co.uk
You can order with us in the following ways:
When ordering through our website please then ensure your email spam filters recognise us as a 'safe sender' or you will not receive the email confirming the details of your order or any queries.
Cheques and Postal Orders must be made payable to Who One Limited. If they are not we will have to return them. If you must send cash, please send notes only by recorded delivery. This is for your protection.
If you have a credit, please include the note for the amount with your order.
We aim to offer our customers the best postage and packing prices available to us and we will refund excess charges on multiple purchases whenever possible.
Overseas postage and packing will be charged as incurred and customers will be contacted about the exact costs for authorisation prior to shipment.
Internet, Credit card and PO purchases will be dispatched within 1 working day subject availability. Purchases by cheque will be sent as soon as the cheque clears usually within 5 working days.
We try to be as accurate as possible however all prices, postage rates, titles and release dates on new items are subject to change at short notice.
While we endeavour to keep the website as up to date as possible, all products are offererd subject to availibility and may be withdrawn at any time, including after you have placed your order. If there is a problem we will advise you of the situation, and a proposed resolution, as quickly as possible.
We reserve the right to limit or decline orders for multiple copies of any items.
If you require some of our older merchandise, especially magazines, videos and figures/miniatures, please check with us and reserve the items you desire. Reserved items will be held for a maximum of two weeks.
All purchases are covered by our 7 (seven) working day exchange or money back guarantee, should you change your mind or do not require the goods for whatever reason and complies with the Distance Selling Act 2000. The 7 (seven) working day period excludes Sundays and public holidays. and takes effect immediately after the customer takes receipt of the goods and is subject to the following conditions:
While we dispatch as soon as possible, mail and courier services are outside our control. In the event of non receipt after 21 days for UK delivery and 28 days for overseas please contact us by email, in writing or telephone and we will consider replacement or a refund at our discretion. Please also check with your local post office to see if they are holding a parcel for you before contacting us. We do not accept responsibility for delays in delivery unless specific payment has been made for guaranteed delivery.
All orders will be packed as securely as possible to avoid damage during transit but should the item be damaged or faulty it will be replaced or refunded (including carriage if the item is not fit for purpose) at our discretion provided we are contacted by email, writing or telephone regarding the damage or fault within 48 hours of receipt.
This policy does not effect your statutory rights.
VAT is charged on products sold to customers who reside within the UK and European Union (EU). The UK VAT rate on books and magazines delivered within the UK is 0%. For non-book items that are shipped to addresses within the UK such as audio books, DVDs, CDs, toys and games the UK VAT rate is 17.5%. VAT is not charged on items shipped outside of the UK/EU.
When ordering goods for delivery overseas, you may be subject to import duties and taxes when the package reaches it's destination. Please be aware that any additional charges for customs clearance etc are solely to down to the purchaser, we have no control over the charges and cannot predict what they may be. As customs policies vary widely from country to country, we recommend you contact your local customs office.
We will not pass any details you may disclose to us to third parties. Information is securely held on record to assist us in providing a better service to our customers such as our advance and standing order services.
Should you wish to view any details we may hold on file about you, you can contact us by e-mail or telephone to arrange a viewing.
We welcome your feedback and suggestions on the service we provide so that we can continually improve this. You should understand that by submitting any feedback or suggestions you are giving us permission to use, reproduce and publish, any such feedback or suggestions on our website or catalogues.